Terms and Conditions

Terms and Conditions
Last Updated: Monday 9th December 2024

Welcome to The Social Exchange (TSE)! By using our website and purchasing products from us, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Information

1.1 Company Details: The Social Exchange (TSE) operates under THE SOCIAL EXCHANGE (TSE) UK LIMITED, registered in the United Kingdom. Our registered address is 424 Margate Road, Ramsgate, England, CT12 6SJ, and our company registration number is 15719103.
1.2 Eligibility: To purchase from our store, you must be at least 18 years old or have parental/guardian permission.
1.3 Changes to Terms: We reserve the right to update these terms at any time without prior notice. Please review them periodically for changes.

2. Products and Services

2.1 Product Descriptions: We strive to provide accurate product descriptions, but we do not guarantee that descriptions, images, or other content are error-free.
2.2 NFC Compatibility: Our NFC products are compatible with most NFC-enabled devices. However, compatibility may vary by device model and operating system. Please verify compatibility before purchasing.
2.3 Customization: Customized products cannot be returned or refunded unless defective.

3. Pricing and Payments

3.1 Currency: Prices are listed in GBP (£). For international customers, prices will be converted to your local currency at checkout, based on the current exchange rates.
3.2 Payment Methods: We accept [list payment methods, e.g., Visa, MasterCard, PayPal, Apple Pay, Google Pay].
3.3 Taxes and Duties: UK VAT is included in the price. International customers may be responsible for additional taxes, customs duties, or import fees, which are not included in our prices.

4. Shipping and Delivery

4.1 Processing Time: Orders are processed within [1-3] business days. Customized orders may take an additional [2-5] business days.
4.2 Shipping Carriers: We use trusted carriers such as Royal Mail, DHL, FedEx, and UPS for both domestic and international shipping.
4.3 Shipping Costs: Shipping costs are calculated at checkout based on your location, order weight, and preferred shipping method.
4.4 Delivery Times: Estimated delivery times:

  • UK: [2-5] business days
  • Europe: [5-10] business days
  • Rest of the World: [7-14] business days
    Delivery times may vary due to customs delays or unforeseen circumstances.
    4.5 Tracking Information: You will receive tracking details via email once your order is shipped.
    4.6 International Shipping: Customers are responsible for ensuring that NFC products comply with their country’s import regulations.

5. Returns and Refunds

5.1 Eligibility: Items may be returned within 14 days of delivery for a refund, provided they are unused and in their original packaging. Customized items are non-refundable unless defective.
5.2 Return Process:

  • Contact us at [Email Address] within 14 days of receiving your order.
  • Provide your order number and reason for return.
  • Ship the item back to us at your own expense unless the product is defective or incorrect.
    5.3 Refunds: Refunds will be issued to the original payment method within 14 days of receiving the returned item.
    5.4 Exchanges: Exchanges are subject to product availability.

6. Refunds for Lost Parcels

6.1 Definition of Lost Parcel: A parcel is considered lost if it has not been delivered within 30 days (UK orders) or 45 days (international orders) from the shipping date.
6.2 Eligibility: Refunds or replacements for lost parcels are eligible only if:

  • The correct shipping address was provided during checkout.
  • The parcel is confirmed lost by the carrier’s investigation.
    6.3 Claim Process:
  • Contact us at [Email Address] with your order number and shipping details.
  • We will file a claim with the shipping carrier and provide updates.
  • If the carrier confirms the parcel as lost, we will issue a replacement or refund.
    6.4 Exclusions: We are not responsible for parcels lost due to:
  • Incorrect shipping address provided by the customer.
  • Customs issues in the destination country.

7. Promotions and Discounts

7.1 Promotional Offers: All promotions, discounts, and coupon codes are subject to the terms specified at the time of the promotion.
7.2 Expiration: Coupon codes must be used before their expiration date and cannot be applied retroactively.
7.3 Limitations: Discounts cannot be combined unless explicitly stated. Certain products may be excluded from promotional offers.

8. Warranty

8.1 Product Warranty: Our NFC products come with a [6-month/1-year] warranty against manufacturing defects.
8.2 Exclusions: The warranty does not cover damage caused by misuse, unauthorized modifications, or normal wear and tear.

9. Intellectual Property

All content on our website, including images, text, and graphics, is the property of [Your Store Name]. Unauthorized use or reproduction is prohibited.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products, including compatibility issues or data loss.

11. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

12. Contact Information

For any questions or concerns, please contact us:

  • Email: thesocialexchangeuk@gmail.com 

By purchasing from The Social Exchange (TSE), you confirm that you have read, understood, and agree to these terms and conditions.